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At heroineaura.com, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
We ship to all locations across the United Kingdom. Standard shipping is free on all orders.
Orders are typically processed within 2 to 3 business days (Monday to Saturday), excluding Sundays and bank holidays.
Free shipping: we offer free shipping on all orders, with no minimum purchase.
Here's what to expect once your order is processed:
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom regulations or carrier restrictions.
In the event of failed delivery attempts or undelivered packages returned to us, we will contact you to arrange a new shipment at no additional cost.
If your package arrives damaged, we will either replace it or issue a full refund based on your preference, in accordance with our return policy. If tracking shows your package as delivered but you haven't received it, we will contact the carrier to request proof of delivery and investigate the issue. We will then do whatever is necessary to offer you a new shipment or a full refund, according to your preference.
We may update our shipping policy from time to time to improve our service. The latest version will always be available on this page. (Last updated: 20/10/2026)
Store name: heroineaura.com
Operated by: POWERPULSE MARKETING LLC
Company number: 2025-001740538
Company address: 5830 E 2nd St Ste 7000 #27384, Casper, Wyoming 82609, United States
Email: contact@heroineaura.com
Phone: +447366669533
Monday to Saturday | 09:00 to 20:00 (UK time)
If our customer service agent is available, you will get an instant reply. If they are busy, we will get back to you by email, at the address you left us, within 24 hours at the latest.