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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be sent back in its original packaging and with its tags. You can of course inspect and try on your item with care. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@heroineaura.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@heroineaura.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
If your item arrives damaged, defective or is not the item you ordered, we will replace it, or refund you if you prefer, and the return shipping is at our expense.
If your item is not damaged, conforms to what you ordered, and you simply wish to return it or change its size or colour, the return shipping costs are at your expense.
We accept exchanges within 30 days of receiving your item, under the same conditions as returns. Whether you would like a different size, a different colour or another product, simply contact us at contact@heroineaura.com with your order number and tell us what you would like. We will then find the best solution with you, depending on your situation.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received your refund after 10 business days, please contact us at contact@heroineaura.com. We will then check the refund with our payment processor and send you the transaction reference number. You can give this number to your bank so that they can trace the transaction. If the refund has not been processed correctly, we will issue it again.
Store name: heroineaura.com
Operated by: POWERPULSE MARKETING LLC
Company number: 2025-001740538
Company address: 5830 E 2nd St Ste 7000 #27384, Casper, Wyoming 82609, United States
Email: contact@heroineaura.com
Phone: +447366669533
Monday to Saturday | 09:00 to 20:00 (UK time)
If our customer service agent is available, you will get an instant reply. If they are busy, we will get back to you by email, at the address you left us, within 24 hours at the latest.